Last Updated: March 2026

At S & J Soaps, every bar is handcrafted in small batches with care. Because our products touch your skin, we follow strict hygiene standards — and that shapes our return policy. We stand behind our products and want you to be happy with your purchase.

Used or Opened Soap

For hygiene reasons, we cannot accept returns on soap that has been opened, used, or removed from its original packaging. We appreciate your understanding.

Unopened Soap — 14-Day Return Window

If you are unsatisfied with your purchase for any reason, you may return unopened, unused soap in its original sealed packaging within 14 days of delivery.

  • Contact us at contact@sjsoaps.com with your order number before sending anything back
  • We will provide return instructions and a return authorization
  • Customers are responsible for return shipping costs
  • We recommend a trackable shipping method — we cannot guarantee a refund if we do not receive the item

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item:

  • Email us at contact@sjsoaps.com within 7 days of delivery
  • Include your order number and a photo of the issue
  • We will send a replacement or issue a full refund — no return shipping required from you

Allergen & Skin Reaction Policy

All ingredient lists (INCI format) are displayed on each product page. We strongly encourage you to review ingredients before purchasing, especially if you have known allergies or sensitivities to botanicals, essential oils, or fragrance compounds.

If you experience an unexpected skin reaction:

  • Discontinue use immediately
  • Consult a healthcare professional if symptoms persist or are severe
  • Contact us at contact@sjsoaps.com — we take all reactions seriously and will investigate

Adverse cosmetic reactions may also be reported to the FDA at FDA MedWatch.

Lost or Stolen Packages

Once a package is confirmed “delivered” by the carrier’s tracking system, it is considered delivered. S & J Soaps is not responsible for packages lost or stolen after confirmed delivery.

If your tracking shows “delivered” but you cannot locate the package: check with neighbors and your building/mailroom, then contact the carrier. Contact us as well — we will do our best to help investigate and find a fair resolution.

If your package is lost in transit (no delivery scan), contact us and we will file a carrier claim and ship a replacement or issue a refund once the claim is resolved.

Refund Processing

Approved refunds are processed to your original payment method within 5–7 business days of receiving the returned item. Processing times may vary by financial institution.

NJ Consumer Protection Notice

New Jersey consumers have rights under the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.). Nothing in this policy limits or waives any rights you may have under applicable New Jersey or federal consumer protection law. Questions or concerns may also be directed to the New Jersey Division of Consumer Affairs: (973) 504-6200 or njconsumeraffairs.gov.

Contact Us

S & J Soaps
PO BOX 446, Point Pleasant Beach, NJ 08742
contact@sjsoaps.com

We are a small, family-run business and we read every message. We respond within 2 business days.